Nalgene Policies & Privacy
Warranty
Nalgene bottles and containers have a durable design made to combat waste and withstand a lifetime’s worth of adventure. If the unthinkable happens, rest easy, we have a Lifetime Guarantee that covers functional damage to the bottle or containers such as cracks, breaks or broken components from regular, intended use. The guarantee is limited to functional damage and does not cover lost or stolen items. It also does not cover cosmetic damage including scratches, nicks, or worn prints. If you feel the damage to your bottle warrants a replacement, please submit a warranty claim via the means below. Please note that all claims are subject to review and we reserve the right to reject claims that do not fall within guidelines of the guarantee.
Purchases Made from Nalgene.eu
If you have made a purchase from Nalgene.eu, please submit your claim via the Warranty/Replacement Form. Please note, you must have an order number. If you do not have an order number, please follow the steps below.
International Replacements
Please submit your warranty claim directly with your local retailer or distributor.
You can find a comprehensive list of our distributors here.
Customer Service Hotline:
Tel: +32 38 080 311
Nalge Nunc International Corporation
Outdoor Products Division
75 Panorama Creek Drive
Rochester, NY 14625 U.S.A.
Your name, email address, and country will help us respond faster to your comment or question.
Shipping
All items ship from Belgium. Standard shipping is 1-2 business days. All orders over €20 ship free. Standard GLS rates apply for all other orders.
Please note: we only ship to Eurozone. Finland, Switzerland, Norway, Sweden and remote locations are also excluded: Isle of Man, Channel Islands, Northern Ireland, Faroe Islands, Greenland, Andorra, Baleares, Canary Islands, Melilla, Ceuta, Gibraltar, Azores, Madeira, and Corsica.
Refunds
For safety and health reasons, Nalgene does not accept returns. If your product is defective, please submit a replacement request through our Warranty/Replacement Form. If you have received the wrong item or your item was not to your expectations, please contact us.
Privacy Policy
Your privacy is important to us. Our privacy policy can be found on our parent’s site, Thermo Fisher Scientific.